Privacy Policy

New data protection legislation came into force on Friday 25th May 2018.  GDPR replaces the EU directive and strengthens privacy protections within the EU and includes a number of additional rights to you and responsibilities from us.

This Policy sets out how Wiltshire Heavy Building Materials Ltd uses and protects any information that you provide to the Company when you purchase our products and services.  We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when purchasing our products and service, then you can be assured that it will only be used in accordance with this privacy statement.

The Company may change this policy from time to time but will notify you via our website.

What we collect:

We may collect the following information:

  • Name, address and contact details
  • Payment details (No credit card information is stored on computer or hard copies) unless requested by the customer
  • Other information relevant to the purchase
  • IP Information from your internet connection

How we use the personal data we collect from you?

  • To fulfil your order
  • To process your order
  • To process payment including payment authorisation via payment card, cheque and BACs payment.
  • To carry out identity verification and fraud prevention checks when purchasing with a payment card
  • Regarding invoices, statements, and quotations

For customer care purposes:

  • To address any customer care issues that occur either with respect to a product or service, delivery, or a complaint or enquiry that you raise with us
  • To contact you with any changes, cancellation or other issues with your order
  • To manage any registered accounts
  • To obtain customer feedback with respect to an order (to the extent permitted under the applicable law)
  • To provide order confirmation, delivery status notifications on any order placed with us
  • To make contact to collect outstanding payments

It should be noted that whilst IP address may not be submitted by you directly, this information will be stored in logs by our server for logging, monitoring and security purposes. These logs are rotated and deleted on a regular basis. IP addresses are only stored for longer periods of time where abuse of a service has taken place and is used by security software to restrict or block access.

If at any stage after you have provided your consent should you wish to subsequently withdraw your consent, please email GDPR at info@wiltshirehbm.com or write to c/o GDPR, Wiltshire Heavy Building Materials Ltd, Hopton Park Industrial Estate, Devizes SN10 2EU.

Controlling your personal information

We are committed to protecting and respecting your privacy rights and to ensure that your personal data is safe and secure.

You may choose to restrict the collection or use of your personal information and a right to data portability to move personal data from one service provider to another in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not transfer your data overseas.

How long we keep your information

We will keep your personal information for as long as we have a business requirement to do so. Your information is stored on our company database which is password protected.  Our database is held on a secure server.  Different retention periods apply for different types of personal data, however, the longest we will normally hold any personal data is seven years after the last contact or purchase.

Right of access

You may request details of personal information which we hold about you under this Data Protection Act which you are entitled to.  A small fee will be payable only if this information is deemed excessive. If you would like a copy of the information held on you please contact us using the contact details below.

Right to request that your personal information be rectified

If you believe that any information we are holding on you is incorrect or incomplete, please contact us using the contact details below. We will promptly correct any information deemed to be incorrect.

Right to request erasure

You can ask for your information to be deleted or removed, please contact us and we will remove immediately using the contact details below.

Right to restrict processing

The Company will not pass any contact details to any other company unless we have permission from yourself.

Rights relating to automatic decision making, monitoring and profiling

We may record telephone conversations for quality management purposes only.  Recording will be kept securely and will only be accessed by permitted personnel.

How to make a complaint

If you do not believe that we have handled your information as set out in our privacy policy, please contact us using the contact details below and we will do our utmost to correct it.

Contact details:

GDPR

Wiltshire Heavy Building Materials Ltd

Hopton Park Industrial Estate

Devizes

Wiltshire

SN10 2EU

Info@wiltshirehbm.com  Subject GDPR

Cookie Policy

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use view your cookie settings for our website here

My Cookie Settings

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Controlling information about you, submitted by you.

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

Give your contact details to enable us to help provide you with the information you have requested which is then stored electronically.

You can request this information is removed bu using the form below.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the wiltshirehbm.com/wiltshireconcrete.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.