Privacy Policy

New data protection legislation came into force on Friday 25th May 2018.  GDPR replaces the EU directive and strengthens privacy protections within the EU and includes a number of additional rights to you and responsibilities from us.

This Policy sets out how Wiltshire Heavy Building Materials Ltd uses and protects any information that you provide to the Company when you purchase our products and services.  We are committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when purchasing our products and service, then you can be assured that it will only be used in accordance with this privacy statement.

The Company may change this policy from time to time but will notify you via our website.

What we collect:

We may collect the following information:

  • Name, address and contact details
  • Payment details (No credit card information is stored on computer or hard copies) unless requested by the customer
  • Other information relevant to the purchase
  • IP Information from your internet connection

How we use the personal data we collect from you?

  • To fulfil your order
  • To process your order
  • To process payment including payment authorisation via payment card, cheque and BACs payment.
  • To carry out identity verification and fraud prevention checks when purchasing with a payment card
  • Regarding invoices, statements, and quotations

For customer care purposes:

  • To address any customer care issues that occur either with respect to a product or service, delivery, or a complaint or enquiry that you raise with us
  • To contact you with any changes, cancellation or other issues with your order
  • To manage any registered accounts
  • To obtain customer feedback with respect to an order (to the extent permitted under the applicable law)
  • To provide order confirmation, delivery status notifications on any order placed with us
  • To make contact to collect outstanding payments

It should be noted that whilst IP address may not be submitted by you directly, this information will be stored in logs by our server for logging, monitoring and security purposes. These logs are rotated and deleted on a regular basis. IP addresses are only stored for longer periods of time where abuse of a service has taken place and is used by security software to restrict or block access.

If at any stage after you have provided your consent should you wish to subsequently withdraw your consent, please email GDPR at or write to c/o GDPR, Wiltshire Heavy Building Materials Ltd, Hopton Park Industrial Estate, Devizes SN10 2EU.

Controlling your personal information

We are committed to protecting and respecting your privacy rights and to ensure that your personal data is safe and secure.

You may choose to restrict the collection or use of your personal information and a right to data portability to move personal data from one service provider to another in the following ways:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We do not transfer your data overseas.

How long we keep your information

We will keep your personal information for as long as we have a business requirement to do so. Your information is stored on our company database which is password protected.  Our database is held on a secure server.  Different retention periods apply for different types of personal data, however, the longest we will normally hold any personal data is seven years after the last contact or purchase.

Right of access

You may request details of personal information which we hold about you under this Data Protection Act which you are entitled to.  A small fee will be payable only if this information is deemed excessive. If you would like a copy of the information held on you please contact us using the contact details below.

Right to request that your personal information be rectified

If you believe that any information we are holding on you is incorrect or incomplete, please contact us using the contact details below. We will promptly correct any information deemed to be incorrect.

Right to request erasure

You can ask for your information to be deleted or removed, please contact us and we will remove immediately using the contact details below.

Right to restrict processing

The Company will not pass any contact details to any other company unless we have permission from yourself.

Rights relating to automatic decision making, monitoring and profiling

We may record telephone conversations for quality management purposes only.  Recording will be kept securely and will only be accessed by permitted personnel.

How to make a complaint

If you do not believe that we have handled your information as set out in our privacy policy, please contact us using the contact details below and we will do our utmost to correct it.

Contact details:


Wiltshire Heavy Building Materials Ltd

Hopton Park Industrial Estate



SN10 2EU  Subject GDPR

Cookie Policy

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use view your cookie settings for our website here

My Cookie Settings

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies.

Who we are

Our website address is: http://localhost:8888/wiltshireconcrete.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements